Voicent PBX
About PBX
PBX Feature Tour
- Feature Overview
- Receiving Calls
- Handling Calls
- CRM and Software Integrations
- Business Management
- Business Automation
Quick Questions
What is a PBX?
What is VOIP or IP PBX?
What is Voicent's Flex PBX?
What is an Auto Attendant?
What is an IVR Menu?
Music on Hold
Create enjoyable caller experiences with Voicent PBX Music on Hold feature. Use any .wav format audio file with music to play for calls in queue and calls on hold. You can also customize the music that agents hear when a call is waiting.
Upload Music Files
You can upload any .wav file with music (telephony format for best quality) to set the call waiting music for your business. These files are easily changeable and your agents can customize the music they hear for incoming calls.
Music for Agents
You can customize the music that callers hear, and also let agents choose their own music to play as the call ringtone. This music alerts them that a call is waiting for them to pick the call up.
Call Queues
When a call is waiting in the call queue, playing music lengthens their patience and helps them determine when their call has been picked up. All callers have to do is set their phone down and pick it up when the music fades.
Calls on Hold
Music on hold gives your callers something better than complete silence when they get put on hold. In addition, music on hold helps boost your business image and professionalism.